Refund policy

Returns & Exchanges Policy

Contact Us:
Email: smzbanaras@gmail.com
WhatsApp: Use the chat button on our website.

Exchange/Replace Eligibility:

• Exchange requests must be made within 7 days of delivery.
• Only unstitched garments (sarees, stoles, dupattas) are exchangeable.
• Items must be unused, unwashed, and in original packaging.
• No exchange for, stitched sarees, or if fall/Pico is done.
  

Damaged or Wrong Item:

• Report within 24 hours of delivery.
• We’ll replace the product or offer an alternative if replacement isn't possible.
• Shipping costs for returns are covered by us for Indian residents; overseas customers bear shipping costs.

Refunds:

• We do not offer returns. However, you can exchange your item within 7 days of purchase.

Exchanges:

• Only eligible if no fall/pico is done.
• Overseas customers bear customs duties and shipping costs for exchanges.

Cancellations:

• Only accepted before dispatch. If cancelled, store credit is issued.
• Refunds are available (bank fees deducted).

For custom orders, no refunds or exchanges.